Returns

Happy Customer Policy

Our Happy Customer Policy means we’ll do whatever it takes to get you taken care of.

Please remember to sign up for Bear Butt’s Lifetime Warranty so that you are always covered. 

We’ll always be real with you and hope you’ll do the same with us.

  • No time limits on returns/exchanges as long as you’ve signed up for the Lifetime Warranty.
  • If you need a different color, please return your item(s) for a refund and place a new order at your convenience. We process refunds promptly upon receipt of your return and placing a new order now ensures that you'll get your new item quickly, and that it won't go out of stock

Here are a few FAQs about how we handle Returns/Refunds when you purchase through AMAZON or from our website (bearbuttteam.com)!


You can initiate an exchange through AMAZON by logging into your Order Details or by calling 1 (888) 280-4331 to handle the return.

Don’t worry, your full refund is on us! We got you fam. 😉

To do this please email us at [email protected] with a photo of the defective product for verification of the defect by our awesome Specialist team.

Once we verify the defect in writing to your email, then you will need to send a second photo of the hammock cut in half with the logo showing along with your AMAZON order ID. Yup, you have to cut it in half. 🤭

  1. Please send us a picture of the defective product for verification.
  2. Once verified, you would need to send us a photo of the product cut in half with the logo showing along with your AMAZON Order ID for the new replacement product you’ve purchased.

Don’t worry, we’ve got you covered!

  1. To exchange or return a product, please email us at [email protected] with a photo of the defective product for verification of the defect by our awesome Specialist team. And please include the email ID/address used for Lifetime Warranty registration.
  2. Once we verify the defect in writing to your email, then you will need to send a second photo of the product cut in half with the logo showing along with your original Bearbuttteam.com order ID.
  3. Order a replacement on bearbuttteam.com and send us the new bearbutt.com order ID for the replacement product. We will refund 100% of the value of this replacement order.